Terms and Conditions for SoluExcel.com
Effective Date: January 15, 2025
Welcome to SoluExcel.com. By accessing or using our website, services, or digital products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. Payment
- All payments must be made via PayPal.
- Refunds are only eligible under the following conditions:
- For service-based purchases, refunds can be requested within 3 days of delivery if the service provided does not meet the description given by the client.
- For digital file purchases, refunds will only be granted if the file is corrupted, cannot be opened, or is damaged.
- Refund requests must be submitted via the Contact Page on our website.
- Refunds are not eligible if the client changes their mind after receiving the service or file.
2. Service Delivery
- Service delivery timelines are subject to:
- The completeness and accuracy of the information provided by the client.
- Timely communication and responses from the client.
- SoluExcel reserves the right to modify delivery dates by informing clients in advance.
- Delays caused by late responses or incomplete data from the client are not the responsibility of SoluExcel.
3. Client Data
- Client data is treated with the utmost confidentiality and used solely for providing services.
- SoluExcel may require sensitive information or files to deliver optimal results.
- Clients can manage, edit, or delete their data (not the information that shared through email or conact form) through the My Account section on SoluExcel.com.
4. Online Training and Consultancy
- Clients are required to:
- Be ready 5 minutes before the scheduled start of any live training or consultation.
- Provide the online meeting location at least 1 day in advance.
- Extra charges may apply if the session exceeds the agreed time limit.
5. Intellectual Property
- All content, materials, and deliverables provided by SoluExcel remain the intellectual property of SoluExcel unless explicitly stated otherwise.
- Clients are granted a non-transferable, non-exclusive license to use purchased files or services for personal or business use.
- Unauthorized sharing, reproduction, or distribution of our materials is prohibited.
6. Liability
- SoluExcel is not liable for:
- Losses or damages resulting from the use of our services or digital files.
- Delays caused by external factors beyond our control, including but not limited to internet outages or client-side delays.
7. Amendments
- SoluExcel reserves the right to update or modify these Terms and Conditions at any time without prior notice.
- Clients are encouraged to review this page regularly. Continued use of our services constitutes acceptance of the updated Terms and Conditions.
8. Contact Us
For any questions, concerns, or refund requests, please contact us via:
- Email: info@soluexcel.com
- Website: https://www.soluexcel.com/contact
By using SoluExcel.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing SoluExcel for your digital consultancy and online service needs.